All Packages are shipped through Canada Post on Business days ( Monday through Friday ). All store orders placed after 3pm EST are shipped out on the following business day.

 Do not wait until last minute to place an order for a special event knowing that the date is quickly approaching. We advise you to order well in  advance to allow for any unexpected delays in shipping that may occur  and are not in our control. FHco. holds no responsibility for any late shipments due to holidays, unforeseen acts of God (bad weather, Covid-19) , and or delays with our Shipping Carrier.  

Due to an increase in Fraudulent activity and missing shipments all packages from the Fluffy Hair Company Inc. are shipped with signature confirmation which means someone MUST be present to receive your package and be of legal age to sign for it.

When your package arrives, please inspect its contents thoroughly to ensure you have received the right product in its best condition. For hair orders, check for correct length, and desired texture. If you receive your order and there was a mistake made, please email us  immediately at fluffyhair1@hotmail.com

Absolutely NO REFUNDS/RETURNS on on All Hair, styling tools, and lash kits if your order has already been processed!

Note: Federal Law states that you CANNOT return human hair products that have already been used. For the protection of staff, All brushes, hot styling tools, and lash kits are Final Sale.

Thanks again for shopping with us! Please remember to tag us in your selfies  @fluffyhairboss